Booking policy and cancellation conditions

The people who are part of the RECOVERY team are always looking out for the patient when they need us.

Our hospital management and accommodation team is specialized in attending to the needs and requests of our clients. It is a local team, specialized in hospital management, which strives to collect and offer relevant information not only about the hospital, but also about postoperative clinical recovery.

Our vocation is to become your hosts.

Our team will be in charge of personalizing your stay with us, either through the different products and services that we show you on our website, or they will try to attend to any other need that may arise.

Booking process

1. 1. Contact channels.

• • • As a reference we use our 24-hour telephone number: +34 680 690 813.
  • Whatsapp: 680 690 813
  • Email: info@recoverynestcare.es
  • DPO: David García Rodríguez

2. 2. Prior organisation.

RECOVERY NESTCARE S.L. is committed to a simple and efficient check-in process to make hospital admission as smooth as possible.

• • • One week before your arrival you will receive an email through which you will be able to know the location.
  • • Contact with the driver if you have booked a transfer.
  • Copy of the contract between RECOVERY NESTCARE S.L. and the client.
  • • Cancellation policy.
  • • Rights and responsibilities of the patient.
  • • Regulations of the hospital centre.

3. 3. The time of booking.

During your stay, you will have an exclusive telephone number for hospitalised clients 24/7. In this way we can offer you a direct channel of communication with our team.

• • Payment of amounts can be made:
  • By credit card. By accessing through our website, you will have access to a secure payment platform managed by Sabadell Bank.
  • By bank transfer. Please provide your full name and reservation details at the time of payment.
    Here are our details:
    Recovery Nestcare S.L., Sabadell ES14 0081 0664 90 0002053210 (BIC BSABESBB)*

*A pre-reservation will be deemed cancelled if within 48 hours we have not received the amount required for the formalisation in our system. No communication is required. We take into consideration effective dates in our system; in the case of bank transfers, we will consider the date of receipt of the amounts in our account as the reference date.

*To make a reservation you must be over 18 years old.

Cancellation policy

4. 4. Cancellation of reservations or change of dates.

• • The RECOVERY NESTCARE S.L. management system will inform you of the specific cancellation and payment conditions applicable to each reservation.
  • • To cancel a reservation, communication by email will be required and the date of this will be taken as a reference. Cancellations by telephone will not be accepted.
  • • Any change in surgery dates is equivalent to a cancellation. You must consider that the hospital needs to manage hospital beds and therefore, they must be considered as such.
  • • If the cancellation is made up to one week (7 days) before your arrival, the total amount of your reservation will be refunded.
  • If the cancellation is due to illness, duly justified with a medical report, you may change the dates up to 48 hours before, and the new reservation (rescheduling of surgery) must be made within the following 6 months.
  • • If the cancellation is made after 48 hours before your arrival, you will be charged the full amount of your reservation: Non-refundable charge.

5. 5. Hospital admission

Our collaborating health centres for convalescence and post-operative follow-up have been chosen based on location, training of their medical and nursing specialists, current health authorisation and quality certification of their processes.

Upon admission you must provide:

• • • Medical reports regarding the surgical procedure.
  • • Post-operative guidelines and recommendations.
  • • Pharmacological treatment.
  • • Regular medication independent of your process.
  • • Information about allergies and intolerances.
  • • Information about possible previous pathologies that may influence your recovery process.

6. 6. Hours of entry and exit from the hospital.

• • We guarantee the Check-in transfers between 8:30 AM to 7:30 PM. Entry and exit are not permitted outside of this schedule. If your needs are different, please contact us, and we will do our best to accommodate them.
  • Departures on the day of discharge from the hospital must be made before 2:00 p.m. After that time, an additional night will be considered.

Premium RECOVERY Services

7. 7. Improve your stay

• • • Upon your admission, you can consult and contract other health services and products associated with your stay. (You can consult them on our website in the section on our services).
  • • These services will not be included in the reservation details and the corresponding invoice will be issued at the time of discharge from the hospital. Partial payments for the contracted services may be requested.
  • • To improve your stay, you will have access to the direct telephone number of our collaborators. They will be available during normal hospital reception hours.
  • • You can book a suite room that includes the following services:

• • • A la carte meals for patient and companion
  • • Two articulated beds in the room
  • • 26 m2 room
  • • Refrigerator with fruit, juices and yogurts
  • • Welcome basket
  • • Access to smart-TV
  • • Bathrobes and hygiene kits
  • • Transfer to the airport/station upon discharge of the patient